Hotel Manager jobs in Australia

CrossNation has 1 open hotel manager role listed right now. This count comes live from our job board and updates every few minutes.

A hotel or motel manager is accountable for guest experience, staff and financial results. In a smaller motel that can mean running reception, taking bookings, rostering housekeeping, arranging maintenance and doing the bookkeeping yourself. In a larger hotel, the general manager leads department heads in front office, housekeeping, food and beverage, sales and engineering, and reports to owners or a management company. Common tasks include setting room rates with revenue tools, responding to online reviews, managing budgets and wage costs, handling complaints and making sure the property meets fire safety, workplace health and safety and food safety rules. Recruiters also handle roles such as front office manager, rooms division manager and resort manager, which are common steps towards general management. Regional and resort roles sometimes include on-site living, so the hours and the line between work and home are worth discussing early.

There is no national registration for hotel managers. The rules that most affect the role come from state and territory liquor laws. If the property sells alcohol, staff who serve it usually need responsible service of alcohol (RSA) training recognised in that state, and the licensee or a nominated manager may need approval from the liquor regulator. Requirements differ between states, so an RSA from one state may not be accepted in another. Venues with gaming machines add responsible gambling training in some states. Managers also carry duties under workplace health and safety law, so experience with incident reporting, contractor management and emergency procedures counts. Formal study in hospitality or business management helps, but employers usually focus on the size and type of properties you have run and your results. The Australian Business Licence and Information Service (ABLIS) can help you find the licences that apply in each state.

The Hospitality Industry (General) Award [MA000009] covers employers in hotels, motels, resorts and similar businesses, and includes managerial staff classifications for some hotel management roles. Whether a particular manager is covered depends on their actual duties and level of seniority. Senior general managers in larger properties are often employed on contracts outside the award, or under an enterprise agreement. If you are offered an annual salary, ask whether the role is covered by the award and, if it is, whether the salary is meant to cover overtime and penalty rates. The Fair Work Ombudsman publishes guidance on award coverage and annualised salaries. We do not publish salary figures, because they depend on property size, location, the instrument that applies and the full package, including any accommodation. Get the coverage question answered in writing before you sign a management contract.

Registration: No national registration (state and territory liquor regulators set RSA and manager approval rules). Hotel managers do not need a national licence. Licensed venues usually require RSA training and may need the manager approved by the state liquor regulator.

Pay and conditions: usually the Hospitality Industry (General) Award [MA000009] or an enterprise agreement. Check current minimum rates with the Fair Work Pay Calculator.

ANZSCO: 141311 Hotel or Motel Manager