Care Manager / Case Manager – Support at Home (Aged Care)

CrossNation Aged Care Partner

Role Snapshot

CrossNation Aged Care Partner is recruiting Care Managers, also known as Case Managers, to support older Australians who receive care at home under the Support at Home program. Support at Home replaced Home Care Packages on 1 November 2025.

As a Care Manager you will look after a caseload of clients. You will work with each person to plan, coordinate and review the services they receive, so they can keep living safely and independently at home. This opportunity is based in Victoria.

You do not need previous Support at Home or Home Care Package experience. A comprehensive training program covers the organisation's systems, its processes and the Support at Home program, so strong people skills and a background in care, coordination or case management matter more than program knowledge.

Quick View

What You Will Do

• Manage a caseload of clients who receive care and support at home
• Coordinate the services each client needs, arranging supports and following up so nothing is missed
• Develop and review care plans in partnership with clients, their families and carers
• Monitor client budgets and funding, so services are used appropriately and stay within each client's available funding
• Build and maintain strong, trusting relationships with clients and their support networks
• Make sure every client receives appropriate, safe and timely support, and raise concerns when something is not right
• Keep clear, accurate and timely records of assessments, care plans, contact and decisions
• Solve problems as they come up, from changes in a client’s needs to gaps in services

Who We Are Looking For

We welcome applications from people with strong client relationship, care coordination, case management or healthcare experience, from backgrounds such as:

• Nursing
• Allied health
• Community care
• Case management
• Care coordination
• Aged care
• Disability and NDIS
• Healthcare administration or coordination

Training and Support

• Comprehensive training in the organisation's systems and processes
• Training in the Support at Home program, so you do not need to arrive as an expert
• Support as you build your caseload and your confidence in the role

What Will Help You Succeed

• Strong client relationship skills, with a genuine interest in older people and their families
• Care coordination, case management or healthcare experience
• Excellent verbal and written communication
• Strong organisation, able to manage a caseload and competing priorities
• Sound problem-solving and calm decision-making
• Comfortable working with budgets and funding

Desirable Experience

• Experience in Support at Home or Home Care Packages (advantageous, not essential)
• Experience supporting older people and their families
• Familiarity with My Aged Care or other funded care programs

Qualifications and Experience

• A background in nursing, allied health, community care, case management, care coordination, aged care, disability or NDIS, or healthcare administration or coordination
• Demonstrated experience in client relationships, care coordination, case management or healthcare
• Nurses and allied health professionals are welcome to apply

Personal Attributes

• Compassionate, respectful and person-centred
• Reliable, organised and accountable
• Calm under pressure, with strong problem-solving ability
• Culturally sensitive, with respect for diverse backgrounds
• Collaborative and approachable

Compliance and Screening

• National Police Check (required)
• Other pre-employment checks as required for aged care work
• Proof of identity
• Right to work in Australia (citizen, permanent resident or valid work authorisation)

Visa and Work Rights

Candidates who are already in Australia with valid work rights are preferred, because they can start sooner. Employer sponsorship may be available for the right candidate. Whether sponsorship is possible depends on your circumstances, your occupation and visa requirements.

This is general information, not migration advice. For advice about your own situation, speak to a registered migration agent. CrossNation is not a registered migration agent.

Employment Conditions