Privacy Policy
This Privacy Policy applies to CROSSNATION EDUCATION SERVICES PTY LTD and outlines how we collect, maintain, use, and disclose your personal information.
This Privacy Policy applies to CROSSNATION EDUCATION SERVICES PTY LTD (ABN 73 631 775 810) and all references to "CrossNation", "we", "us", or "our" in this document are references to CROSSNATION EDUCATION SERVICES PTY LTD and its related subsidiaries.
Your privacy is important to us
This statement outlines CROSSNATION EDUCATION SERVICES PTY LTD policy on how we collect personal information and how we maintain, use, store and disclose the personal information we hold and reflects our commitment to you. It applies to all operations within Australia, including visitors to our website:
- Why we need your personal information
- How we protect your personal information
- Who can access your personal information
- How you can contact us to find out more
- What to do if you have privacy concerns
Types of personal information held and collected
Personal information
Personal information includes information regarding your contact details, work experience, qualifications, aptitude test results, opinions about your work performance (e.g. references), and other information obtained or received by us in connection with your possible and actual jobs and placements.
Sensitive information
Sensitive information is a special category of personal information. It includes information or opinion about your membership of a professional or trade association; criminal record; health information, racial or ethnic origin, religious beliefs, or sexual preferences. As outlined in the Australian Act, sensitive information can, in most cases, only be disclosed with your consent.
Collection
We may collect personal or sensitive information about you when:
- You complete one of our application forms or provide information in connection with your application
- We receive any reference about you from former employers or colleagues
- We receive results of inquiries from professional associations or registration bodies
- We receive results of competency, medical tests, or background checks (credit/criminal)
- We collect information from public domain sources
Purposes and use of personal information
Your personal and sensitive information may be used in connection with:
- Your actual or possible work placement
- Tests or assessments (including medical) required for placement
- Identification of your training needs
- Informing you of work opportunities, relevant candidates, or events
- Undertaking background checks as permitted by law
- For research, development, and business systems testing
Disclosures
We may disclose your personal information to:
- Potential and actual employers and trusted third parties (including overseas)
- Our employees involved in your professional placements
- Referees and background checking agencies
- Professional associations or registration bodies
- Any person with a lawful entitlement to obtain the information
Cross border disclosures
By providing your personal information to us, you consent to us disclosing your personal information to overseas recipients for purposes necessary or useful in the course of operating our business. In the event that an overseas recipient breaches the Australian Privacy Principles, that entity will not be bound by, and you will not be able seek redress under the Act.
Storage and Security
We hold personal information in a combination of secure computer storage facilities and paper-based files. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, or disclosure. When information is no longer needed, we securely destroy the records or remove identifying details.
Enquiries & Complaints
If you have any questions or wish to make a complaint regarding your privacy, please contact our Privacy Officer:
info@crossnation.com.au
support@crossnation.com.au
Revised April 2025