Hotel Manager

Hotel Manager

Position Type: Full-Time

Location: Mildura, VIC 3500, Australia

Reports To: Senior Leadership / Board

The Opportunity

Located in the heart of Mildura's vibrant shopping and dining precinct, this iconic landmark hotel is renowned for hosting exceptional business and social gatherings. We are seeking an experienced and driven General Manager to helm this historic establishment, overseeing its 99 well-appointed rooms, art deco conference spaces, and a picturesque rose garden. This is a rare opportunity to lead a distinguished property where modern amenities meet timeless charm, and where excellence in hospitality is the standard — not the exception.

Key Responsibilities

• Review planning policy and set standards and objectives for the organisation
• Provide day-to-day direction and management of operations, directing and endorsing policy to fulfil objectives, maximise profit, and drive efficiency
• Assess changing situations and respond accordingly through process implementation, procedure customisation, or automation; oversee roll-out of new initiatives and directives to staff
• Consult with immediate subordinates and departmental heads on matters including methods of operation, equipment requirements, finance, sales, and human resources
• Authorise funding of major policy implementation programs
• Proactively engage in staff and talent development, troubleshooting, and team building
• Represent the hotel at official events, negotiations, conventions, seminars, public hearings, and forums; liaise between all areas of responsibility
• Prepare — or arrange for the preparation of — reports, budgets, and forecasts, and present them to governing bodies
• Manage and select senior staff, ensuring high performance across all departments
• Understand and address staff issues and concerns, working with all parties toward improved outcomes and greater efficiency
• Oversee accounting, sales, marketing, web presence, and human resources functions

Requirements

Qualifications & Experience

• Demonstrated international and local business management experience
• Proven track record in hotel or hospitality general management
• Strong financial acumen with experience preparing budgets, forecasts, and reports
• Experience managing senior and cross-functional teams

Skills & Competencies

• Strategic thinking with the ability to set and execute organisational objectives
• Strong commercial and operational awareness
• Excellent communication and stakeholder management skills, both verbal and written
• Ability to represent the organisation professionally in public and formal settings
• Sound understanding of HR practices, sales strategy, and marketing principles
• Proficiency in overseeing accounting, administration, and digital/web presence

Who You Are

• A confident, visionary leader who inspires teams and drives results
• Adaptable and solutions-focused, able to respond decisively to changing circumstances
• Highly organised with strong planning and prioritisation capabilities
• Professional, personable, and a natural ambassador for the property
• Committed to delivering exceptional guest experiences and maintaining the hotel's esteemed reputation
• Collaborative in style — able to work across departments and with governing bodies effectively